Evidence-Based Arbitration Framework • SECP CUIN: 0256819
Dispute & Inspection Policy
Official Mediation Mechanics & Inspection Window Rules • Neutral Financial Custody
Inspection Window
Buyers have 24, 48, or 72 hours from courier delivery to inspect physical merchandise before release.
Instant Freeze
Clicking "Report Issue" instantly halts all payouts and locks deal funds indefinitely until resolution.
Binding Decisions
Middleman mediators review proof and execute binding refunds, seller payouts, or split settlements.
Acceptable Grounds for Dispute
- Item received is counterfeit, clone, or replica when advertised as genuine.
- Item is defective, malfunctioning, broken, or has undisclosed functional damage.
- Cosmetic condition materially deviates from seller description (e.g. 10/10 vs. scratched).
- Incorrect model, storage capacity, IMEI, or missing vital accessories.
- Courier package tracking shows delivered, but package was stolen or misdelivered by courier.
Evidence Standards for Buyers
Buyers are strongly advised to record an uninterrupted unboxing video showing the sealed courier flyer, shipping label with Order Code, opening of the box, and immediate device power-on/serial number check. Clear photos of serial numbers and benchmark logs are mandatory for electronics.